GSBH Reception

New Call

Capture the caller’s details and direct their request to the right team.

Open Appointment Booking

1 Who is calling?

Call Taken By *Caller’s Name *Email *Phone Number *

3 How is the caller feeling?

2 How can we help?

Pick the option that best matches what the caller says.

4 Did they ask for someone specific?

5 Anything else we should know?

Brief Call NotesKeep this brief. One or two sentences is usually enough.

“Thank you. I’ll pass this along to the appropriate member of our team, and someone will follow up with you regarding next steps and scheduling.”