Privacy Policy

Note: This Privacy Policy is provided for informational purposes. GSBH recommends consulting qualified legal counsel to ensure compliance with applicable laws and regulations.

We may collect information you provide directly to us, including your name, email address, phone number, appointment details, uploaded images, documents, item descriptions, service preferences, payment-related information, and communications with our team.

We may also collect technical information such as device information, browser type, IP address, website usage, pages visited, and general analytics related to how users interact with our website and services.

When you request an appointment, upload images, submit documents, or communicate with GSBH, we may collect information related to your jewelry, gemstones, watches, precious metals, estate items, or other personal property submitted for review.

This information may be used to prepare for appointments, provide appraisal-related services, support authentication or documentation workflows, assist with client communication, and maintain accurate internal records.

Clients may upload photographs, certificates, receipts, identification documents, appraisal documents, item records, or other supporting materials. These uploads are used only for service-related purposes, including appointment preparation, internal review, documentation, valuation discussion, authentication support, and client recordkeeping.

GSBH does not sell uploaded images or documents to third parties.

We may use collected information to:

• Schedule and manage appointments
• Communicate with clients
• Send appointment confirmations and reminders
• Provide gemological, appraisal, documentation, advisory, repair, or related services
• Maintain client portal records
• Process payments or payment-related updates
• Respond to inquiries
• Improve our website and client experience
• Support internal operations and recordkeeping
• Comply with applicable legal, regulatory, or security requirements

If you opt in to receive text messages from GSBH, we may send appointment-related SMS messages, including confirmations, reminders, rescheduling updates, and important appointment notices.

Message and data rates may apply. Message frequency varies based on your appointment activity. You may reply STOP to opt out or HELP for assistance. Consent to receive text messages is not required to book an appointment or purchase services.

GSBH may send emails related to appointment confirmations, portal access, document requests, payment updates, service follow-ups, and other client communications. You may contact us to update your communication preferences.

Payment processing may be handled through third-party payment providers. GSBH does not store full credit card numbers on its website servers unless explicitly supported by a secure, compliant payment provider. Payment information is handled according to the policies and security standards of the applicable payment processor.

If you create or access a GSBH client portal account, we may store appointment history, uploaded materials, item records, documents, messages, payment status, and related client information. Access to portal records is intended only for authorized users.

Clients are responsible for maintaining the confidentiality of their login credentials.

GSBH does not sell personal information. We may share information only when necessary to provide services, operate our business, comply with legal requirements, prevent fraud, protect security, or work with trusted service providers.

Examples may include scheduling platforms, email providers, SMS providers, payment processors, cloud storage providers, document management providers, or other vendors that support our operations.

We may use third-party service providers to support website hosting, appointment scheduling, email delivery, SMS messaging, analytics, payment processing, document storage, authentication, and client portal functionality.

These providers may process information only as needed to provide their services to GSBH.

GSBH takes reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

We may retain client information, appointment records, uploaded materials, communications, and service records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and support internal operations.

You may contact GSBH to request updates to your contact information, communication preferences, or portal access. You may opt out of SMS messages by replying STOP to any text message.

GSBH services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

GSBH may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

Gemological Services of Beverly Hills

Phone: (310) 279-5227

Email: support@gemologicalservicesofbeverlyhills.com

Location: Beverly Hills, California